Tech Pulse: Longbridge talks AI senior inclusivity, UWM details lending advancements

Welcome back to Tech Pulse — a new weekly series rounding up the latest in technology, including tools, integrations and trends that impact mortgage and real estate.

Here’s what happened this week:

Longbridge’s Bill Packer on crafting AI that’s inclusive of seniors

As AI becomes more common in financial services, Bill Packer, the chief operating officer at Longbridge Financial, warns against overlooking older users. In an interview, he stressed the importance of age-inclusive design, transparency in AI training and preserving human oversight as the firm carefully expands its senior-focused AI tools like “Bridget.”

The importance of meeting older customers where they are with AI technology

In the second part of his interview, Packer explores the potential for improving appraisals and customer service while emphasizing the importance of preserving human interaction.

Inside UWM’s tech evolution: How LEO and Mia are shaping the future of mortgage lending

United Wholesale Mortgage (UWM) is redefining mortgage tech with LEO, its Loan Estimate Optimizer, and Mia, a generative AI voice assistant for brokers. Chief technology offficer Jason Bressler shares how these tools boost speed, accuracy and client engagement — ushering in a smarter, more automated lending era.

Cotality integrates with Freddie Mac’s AIM Check API

Cotality has integrated its income analysis tool with Freddie Mac’s AIM Check for Payroll API, streamlining the mortgage income verification process. The move allows lenders to transmit pay stub and W-2 data directly to Freddie Mac’s Loan Product Advisor — aiming to reduce friction and speed up loan approvals for borrowers.

Rechat marks 10 years with revenue growth, new features, expanded team

Real estate tech firm Rechat reported a 100% year-over-year revenue increase and a 220% surge in users as it marks 10 years in business. The company credits its AI-powered platform — including tools like CRM, digital ads and AI assistant “Lucy” — for driving rapid growth and broker adoption.

TRUE names Steve Butler its CEO, Ari Gross CIO

TRUE has named fintech veteran Stephen Butler as CEO, with founder Ari Gross shifting to chairman and chief innovation officer. The moves aim to help the company accelerate its AI-powered automation strategy for the mortgage industry, as it doubles down on generative AI integration and rapid innovation to meet evolving lending demands.

PHH Mortgage expands partnership with Blend Labs

PHH Mortgage is deepening its partnership with Blend Labs, adding Rapid Refi and Rapid Home Equity to its tech stack. The move aims to help borrowers tap into home equity or refinance faster, as servicers shift toward speed, retention and digital transformation in a competitive, rate-sensitive lending environment.

Title tech firm Dono appoints revenue head

Title production technology provider Dono appointed industry veteran Anthony Nalbone as head of revenue. With 20-plus years of experience, Nalbone will drive growth by expanding Dono’s platform to serve title, mortgage, real estate and legal clients nationwide.