Closinglock adds two-way text messaging for title insurance

Closinglock has introduced a two-way text messaging tool for the title insurance industry, allowing closing professionals to send and receive SMS messages with clients and partners from within the company’s platform.

The feature allows real-time communication with buyers, sellers, lenders and agents — and links each conversation to the relevant transaction.

Closinglock says additional tools, including a closing progress tracker, customizable notifications triggered by title production software and branded email capabilities, will roll out by the end of the year.

“Texting is how today’s consumers prefer to communicate,” says Sushma Zoellner, chief product officer at Closinglock. “With two-way text, we’re delivering something the title industry has never had before — a fast, secure, and easy way to have conversations with clients and partners from within their existing closing platform.”

Messages will be sent from a dedicated local number, with security features such as two-factor authentication to prevent unauthorized access and text scams.

The texting tool offers team-wide visibility into conversations for collaboration, quality control and faster task completion.

“Our expanded suite of intelligent communication and workflow tools bridge fragmented systems, reduce manual work, and keep all parties aligned,” says Zoellner.

“By combining automation, transparency, and built-in security, we help title professionals and their clients move through the closing process with confidence and without delays.”

Closinglock has recently added automated reminders, a $2.5 million direct wire fraud insurance policy and early deposit payment options — as well as upgrades to identity verification and expanded payment offerings through a J.P. Morgan partnership.