Anywhere taps Vectara to overhaul title workflows

Anywhere Integrated Services (AIS), a division of Anywhere Real Estate, has selected artificial intelligence company Vectara to streamline its title creation process and centralize document retrieval systems.

AIS — which supports brands including Century 21, ERA Real Estate and Sotheby’s International Realty — plans to use Vectara’s platform to address inefficiencies in title searches and reduce reliance on fragmented AI tools.

The move comes as more organizations face what’s being called “RAG sprawl” — a term used to describe the unchecked growth of disconnected retrieval-augmented generation (RAG) systems that can lead to increased costs, AI hallucination, inconsistent performance and oversight challenges.

AIS leadership said the decision to consolidate AI infrastructure under Vectara’s platform was driven by the need for better control, data security and cost predictability.

“We are committed to leveraging cutting-edge AI technologies to transform the real estate experience,” said Jeff Hummel, senior vice president of engineering at Anywhere Real Estate.

“Vectara’s Enterprise RAG platform not only gives us the intelligence and efficiency to streamline title creation, but critically, it protects us from the risk of RAG sprawl by delivering a unified, governed, and secure AI foundation.”

Anywhere plans to integrate Vectara’s AI tools to allow agents to search historical title records using natural language queries. Files can then be automatically routed into AIS’s title processing system, reducing manual handoffs and improving processing times.

In addition to improving search and routing, AIS plans to build AI-powered assistants on top of the Vectara platform. These tools are expected to automate routine tasks, offer recommendations and support decision-making within the title workflow.

“We are thrilled to partner with Anywhere Real Estate to address one of today’s biggest enterprise AI challenges — RAG sprawl,” said Amr Awadallah, CEO and co-founder of Vectara.

“Our platform is built to unlock the full potential of enterprise data while ensuring governance, reducing hallucinations, and controlling costs. We look forward to empowering Anywhere with the next generation of intelligent, efficient real estate workflows.”

AIS said the platform will learn from user behavior and historical data to improve search accuracy over time.