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From commutes to communities: Australia’s shift toward walkable neighbourhoods

Reversing five decades of car-dependent suburban sprawl, smarter communities are now embracing connected design and residents are reaping the rewards.

Since the 1970s, Australia had largely been shaped by suburban sprawl, with much of the population still living in outer suburban areas, according to the latest Census.

Traditionally, low-density suburbs in outer metropolitan areas – such as Greater Western Sydney, which accounted for approximately 48% of Sydney’s total population in the 2021 Census – have played a major role in absorbing population growth.

Similarly in Melbourne, outer-ring suburbs like the City of Casey saw huge growth from the 70s onwards, with Casey alone housing over 365,000 residents in 2021, making it Victoria’s most populous municipality.

This pattern of growth has typically led to car dependency and long commute times, with residents often travelling long distances to reach work, shopping and leisure activities.

However, increasing awareness of the health and wellbeing benefits of stronger community connection has driven the rise of the ‘20-minute neighbourhood’ – a planning concept now being embraced by both government and commercial developers.

Walkable neighbourhoods that prioritise community, like Frasers Property’s Ed.Square, are changing the shape of Australia’s suburbs.

What’s a 20-minute neighbourhood?

20-minute neighbourhoods, a term coined in 2009 in Portland, Oregon, are all about liveability.

This aim is for residents to access most of their daily needs, including shopping, services, schools and work, within a 20-minute walk or ride from home.

There is now clear evidence that demand for more connected, community-centric living is on the rise, according to leading developer Frasers Property Australia.

In fact, building these kinds of connected communities is central to their mission:

“We’re driven by our core purpose to create belonging in stronger, smarter, happier neighbourhoods,” says Emily Wood, Executive General Manager Development at Frasers Property Australia.

“If our ambition is to create a greater sense of belonging in the neighbourhoods we create, we need to measure whether our efforts are successful,” Ms Wood explains in Frasers Property’s 2025 Live Proud magazine.

“The Great Australian Neighbourhood Survey is how we go about it.”

Insights from the survey have helped shape Frasers Property’s approach to designing more walkable, connected neighbourhoods, places where people feel a stronger sense of belonging and everyday needs are met close to home.

The survey also shows just how successful Frasers Property in creating the kinds of communities that their residents are looking for, with 85% of residents saying that they are satisfied with life in their communities.

Australia’s top 3 new lifestyle drivers

Frasers Property aren’t the only ones picking up on the Aussie desire for higher quality communities.

According to realestate.com.au’s New Homes Research 2024, buyers are looking for more from their homes and communities in three key areas:

  • Less commuting: Residents want to enjoy more time at home and in their local communities.
  • Access to green spaces: Outdoor activities and physical health amenities are key items in their wish lists.
  • Community building: Spaces where they can connect with their neighbours, and closer shopping and services.

In their own research, Frasers Property found similar factors with walkable access to shopping, nature, and public transport, as well as well-designed public spaces and support for active lifestyles, all topping the lists of both what residents value most about their own communities and what attracted them to those communities in the first place.

From walkability to green spaces and community connection, Australians are looking to get more out of their new homes.

Creating convenient connections, not just houses

Through initiatives like their Great Australian Neighbourhood Survey, Frasers Property deeply understands these new lifestyle drivers and works to incorporate them into their designs.

Ms Wood explains that within their planning they can create levelled out walking and cycling routes to make these pathways easier and more equitable for residents of all ages and abilities.

They can add cross-community green links that integrate surrounding parklands or bushland and strategically place shops, schools and public transport connections, depending on the needs of the community.

“It’s about listening to our customers and recognising that every community is unique,” Ms Wood says.

“Programs, workshops, focus groups, real-time feedback and other market research is crucial to understand peoples’ needs and wants, and the opportunities and issues as they see them.”

The 20-minute neighbourhood in action

Judging by the residents’ feedback it’s clear that the results of listening to residents is paying off.

Jenny, a resident of Frasers Property’s Ed.Square neighbourhood in southwest Sydney’s Edmondson Park, is seeing this idea in action.

“Everything’s literally walkable—schools, childcare, train stations, shopping centres—it really does take some of the pressure off,” she says.

“Pretty much everything is community-based, I don’t need to drive anywhere.”

Ms Wood explains that the amenities in neighbourhoods like Ed.Square are more than just places to shop, they’re designed to be the heart of these communities.

“They are places to relax, socialise, connect and be entertained—and they are a reflection of their local communities,” she says.

“We ensure this by curating a tenant mix which reflects local cultural diversity, often involving local concepts run by local people, who we work with in a very hands-on way to support their success.”

For Ed.Square residents like David and Jenny, a 20-minute neighbourhood lets them enjoy their time at home more.

Green spaces improve liveability: data

Multiple studies have shown that green spaces can offer benefits like stress reduction and improved mood, while also encouraging outdoor physical activity.

A study by the University of Western Sydney found that residents living in areas with more than 20% green space within a kilometre of their homes were significantly more likely to walk and engage in moderate to vigorous exercise than those who didn’t.

Studies have also shown that green spaces help maintain a comfortable temperature for residents as they lessen the ‘urban heat island effect’.

This is where urban areas experience higher temperatures due to the increase in heat-absorbing surfaces and structures like concrete, buildings and roads.

Research from the University of Melbourne shows that the asphalt concrete commonly found in Australian neighbourhoods can have surface temperatures of up to 60°C on hot summer days but greenery like street trees, city parks and rooftops gardens consistently reduces this effect.

Building green spaces into the design of master-planned communities make these areas more liveable and homes more pleasant to be in, which also reduces the need for air conditioning.

“We know people desire access to open green spaces for healthy lifestyles,” says Ms Wood.

“Clearly, there are fresh air and exercise opportunities, but there are also social benefits in community building initiatives, given the opportunities they create for people to build connections.”

JC, another resident at Frasers Property’s Ed.Square, found that the neighbourhood’s green spaces and natural characteristics helped them connect to their new home.

“At the moment we moved here, everything just happened,” he says.

“We instantly fell in love with the design, the quietness, the birds, the abundant amount of light which was very welcoming.”

Green spaces can have a great impact on the connection, health and even temperature of an entire community.

Living the benefits of a connected neighbourhood

For Cassandra and Hayden, residents of Mambourin in Melbourne’s west, being part of a close-knit neighbourhood has been one of the best parts of building their home in a new walkable community. 

“It’s human nature to connect, we weren’t designed as humans to grow up in a world on our own,” Hayden says. 

“Living in a community like Mambourin, we’ve had that opportunity to connect with our neighbours.” 

Green spaces and resident-only leisure centres give the Mambourin community the opportunity to interact and form relationships with neighbours organically. 

“I think Frasers is doing a really good job at fostering and creating communities,” Cassandra says.

In the Great Neighbourhood Survey, 77% of residents agreed that Frasers Property had done a good job of creating strong and connected communities.

The survey also found that 85% of Frasers Property residents said that they knew at least one other resident by first name and 35% said they knew more than ten, indicating just how connected these communities are.

Ms Wood explains that in projects like The Waterfront in Shell Cove, Frasers Property created more than just a new oceanfront community. 

They also built a new boat harbour, a marina, and a tourist destination with these open areas used for local markets, open air cinema nights and a community garden that brings the neighbourhood together. 

“Just like placemaking, community building initiatives are essential if we are to deliver on our purpose to create belonging in stronger, smarter, happier neighbourhoods,” says Ms Wood.

The post From commutes to communities: Australia’s shift toward walkable neighbourhoods appeared first on realestate.com.au.

July 29, 2025/0 Comments/by JKents
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Opinion: Reduce executive hours and save 30,000 jobs

Senior couple hugging by modern pool overlooking ocean

Why not target people with lots of money and no mortgage?

ANALYSIS

A recent report by Roy Morgan found that about 1.3 million Australians are currently experiencing mortgage stress.

They desperately need a rate cut, but for tens of thousands, the only way to get decent mortgage relief may be to lose their jobs.

One of the economic factors the RBA monitors closely when making cash rate decisions is unemployment and, ideally, it would like to see unemployment reach 4.5 per cent.

Before the July decision to hold, unemployment was still at 4.1 per cent.

Of course, the next set of data revealed it had jumped to 4.3 per cent, which meant there were about 30,000 more people out of work.

With Australia’s labour force around the 13 million mark, we’d need a similar number to lose their jobs again to get to 4.5 per cent.

Are you one of the 30,000 odd Aussies who are still needed to take one for the team in order to bring about more mortgage relief? Of course, a rate cut won’t do much for you if you have no income.

MORE:Bombshell way RBA rate calls are backfiring

The good news is that the 4.5 per cent figure doesn’t need to be achieved immediately.

RBA Governor Michele Bullock said she wants to see a gradual easing in employment.

“Having your hours cut is tough, but it’s often preferable to losing a job altogether,” Ms Bullock said, while addressing a fundraising lunch last week.

CEDA DINNER Michelle Bullock Speech

Michele Bullock, Governor, Reserve Bank of Australia. Picture: Monique Harmer

I agree. Perhaps we could begin by cutting Ms Bullock’s hours so she works four days a week. That would take about $200,000 of potential spending out of the economy, or the equivalent of the jobs of two average wage workers. Ms Bullock would just have to tighten her belt a bit and make do with $800,000 a year. Luckily for her, she doesn’t have a mortgage on her own home because she paid it off on a half price interest discount deal for RBA employees.

MORE:Aussie suburbs with pre-Covid property prices

Perhaps also Macquarie Bank CEO Shemara Wikramanayake could pro rata her $24 million earnings and get by on just $20 million a year? It will take a bit of adjustment, but if she scrimps and saves and perhaps packs her lunch a few days a week, she could save the jobs of 40 average Australians and help get relief for those with mortgages.

Macquarie Group CEO Shemara Wikramanayake

Macquarie CEO Shemara Wikramanayake made about $24 million last year. Picture: John Feder.

Repeat the process for a few other of Australia’s highest paid financial executives and we may actually save a few thousand average jobs.

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According to the ATO, there are nearly 15,000 Australians earning $1 million a year (bearing in mind, that’s ‘taxable’ income, so likely a fair few more). If each of these went to a four-day week, it would mean 30,000 average salary employees could keep their job without any serious inflationary risk.

Regular Aussies trying to pay off mortgages are always the ones who get punished in order to keep inflation under control.

But doesn’t it make much more sense to reduce the spending capacity of rich people who don’t have mortgages?

The post Opinion: Reduce executive hours and save 30,000 jobs appeared first on realestate.com.au.

July 29, 2025/0 Comments/by JKents
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Live on the doorstep of Australia’s most iconic locations

From scenic routes to artistic heritage, these homes offer direct gateways to the nation’s cultural and natural wonders.  

Whether crafted by humans or shaped by nature, Australia is home to many iconic sites that showcase its diverse landscape and rich history.  

These wonders are high on travellers’ bucket lists, drawing visitors from around the globe.  

But what if you could live near these treasured sites?  

The Sydney Harbour Bridge and Opera House are well-known icons of Australia. Picture: Getty

While typically attracting globetrotters, these wonders now present opportunities for those looking to reside nearby with a number of new developments being built in proximity to these sites. 

Here are four opportunities to live on the doorstep of some of Australia’s biggest icons.  

The Great Ocean Road, Victoria 

Winding along the south-eastern coastline of Australia, the Great Ocean Road is a significant route steeped in history.  

In many ways, it’s the world’s oldest war memorial, as it was built by returning soldiers between 1919 and 1932 and was later dedicated to soldiers who served during World War 1.

Starting in Torquay, the scenic route stretches 240km until Allansford and has multiple iconic stops along the way, including the 12 Apostles.  

The Sands is located right at the start of The Great Ocean Road in Torquay. Picture: realestate.com.au

Located right at the start in Torquay is The Sands Resort, which offers easy access to one of the world’s most scenic coastal drives.  

There are 100 strata-titled apartments available within the golf community which is an hour’s drive from Melbourne.  

Apartments feature spacious layouts, and some ground floor apartments are pet-friendly with outdoor access.  

Within the resort, residents can enjoy access to the 18-hole golf course, heated indoor lap pool, fully equipped gym and two tennis courts.  

Nearby, Bells Beach is just 10 minutes away or there’s an easy walk to the nearby Whites Beach. 

Sydney Harbour Bridge and Opera House, NSW 

Perhaps known as Australia’s most iconic symbols, the Sydney Harbour Bridge and Opera House are architectural landmarks.  

The heritage-listed Sydney Opera House is renowned for its shell-like structure and overlooks the Sydney Harbour. The Harbour Bridge connects the north and south shores and served as one of the country’s early engineering marvels.  

One Sydney Harbour is right on the doorstep of the Opera House. Picture: realestate.com.au

Both easily define Sydney’s harbour skyline.  

One new development located near these icons is One Sydney Harbour by Lendlease.  

Part of a significant urban renewal of the Barangaroo area, One Sydney Harbour was designed by Italian architect Renzo Piano and includes a variety of apartments and luxurious amenities across three towers.  

Apartments range from one-, two- and three-bedroom layouts and each feature park, city or harbour views.  

Interiors were designed by Darling Associates and each apartment features high-end finishes and premium materials.  

Amenities include indoor and outdoor pools, fitness centre, library and a 24-hour concierge. 

Melbourne Cricket Ground, Victoria 

Known for its rich history in Australian sport, the Melbourne Cricket Ground (MCG) is a key landmark in Australia’s sporting history.  

From hosting the AFL grand final each year, to being the birthplace of test cricket in 1877, the MCG is also the largest stadium in the southern hemisphere with a capacity of 100,000.  

Less than 350m from this Aussie icon is Dyason, a limited collection of five full-floor residences.  

Dyason is just 350 metres away from the MCG. Picture: realestate.com.au

Sitting within a reimagined heritage house, Dyason is collaboration between developer Valli, Pandolfini Architects, interior designer Lisa Buxton and landscape architects Acre.  

Homes at Dyason feature two- to four-bedrooms and broad terraces with views of the city and MCG.  

The site’s original two-storey Victorian building, Dyason House, has been remade into a four-bedroom home with a private lift. 

This new development also provides easy access to Melbourne’s Fitzroy Gardens and the top end of the CBD. 

Box Hill artists’ camp, Victoria  

In the late 1800s, a group of Melbourne artists painted on a site in Box Hill and using the en plein air method created the Australian impressionist movement.  

The artists included Charles Conder, Arthur Streeton, Theo Brooke Hansen, Jane Sutherland, Frederick McCubbin, Louis Abrahams and Tom Roberts, who camped on this site, known as the Box Hill artists’ camp, and created some of the most iconic images of the Australian bushland.  

This later became known as the Heidelberg School art movement. 

Wembley Hill by Golden Age Group sits near the site of the Box Hill artists’ camp. Picture: realestate.com.au

Now, nearby this iconic bushland, a collection of new townhomes will offer residents easy access to this picturesque location. 

Golden Age Group’s Wembley Hill homes have been designed with an aesthetic that pays homage to the natural surroundings. 

Designed by COX Architecture, these new townhomes feature facades with off-white brickwork complemented by natural or charcoal timber accents and greenery.  

Many of the Hay Street townhomes feature curved facades while others have upper terraces that show views of Gardiners Creek.   

Inside, residents will see high-end finishes, materials and appliances, with interiors design by MIM Interior. Each home also includes solar plan to maximise energy saving costs.  

Among the development, residents will also have access to over 13,000sqm of greenspace.  

Are you interested in learning about off-the-plan homes? Check out our New Homes section. 

The post Live on the doorstep of Australia’s most iconic locations appeared first on realestate.com.au.

July 29, 2025/0 Comments/by JKents
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Property mogul’s shock $200k Costco-style Aus unit discounts

Eddie Dilleen and wife Francesca have been among those joining the bulk buys.

A savvy Aussie property richlister has shared how he’s slashed unit purchase prices up to $200,000 less than bank valuations – opening up for everyday Aussies to cash in.

The Costco-style bulk buying discount is revolutionising the housing investment market for Aussie buyers, helping pool together the total buying price of an entire building from as many as 10 people a a time.

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Eddie Dilleen has published several books and created an agency to get more everyday Aussies into the property market.

The St Kilda bulk buy which saw individual units purchased for $200k less than bank valuation.

Eddie Dilleen of Dilleen Property, who has over 100 properties of his own, said he started making the offer to clients after finding his own buying power restricted.

“When entire existing complexes of townhouses, villas and unit blocks need to be sold in one line (one transaction) and I can’t personally buy them all I bring clients into the deals.”

“I’ve been doing bulk buys for a while now over 4-plus years but lately it’s been a lot more frequent,” he said. “I got the idea when there was a strata titled block of 10 units. I personally wanted to buy the entire block but at the time I couldn’t find a way to make the deal happen as I was buying too many other properties and my cash was tied up.”

“So I thought, wait a minute, these are individually titled. What if I brought other buyers into this deal and we all win together and make instant equity gains?”

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This Zillmere Road, Brisbane bulk buy saw individual units purchased for $100k less than bank valuation.

This Brisbane property was part of the bulk buy deal, each unit purchased $100k less than bank valuation.

First home buyers and investors have been among those taking part in the deals, including a St Kilda bulk purchase in Melbourne and a Summer Hill bulk purchase in Sydney where each unit was bought for $200,000-plus less than bank valuation, he said.

“Two bedroom, one bath, one car units (Summer Hill), individually we got for $765k a piece and they were bank valued at $1m-plus prior to purchase. Comparable sales show sales between $920-$1.1m.”

A Matraville bulk purchase in Sydney also saw each property come in $200,000 under bank value, he said. “Two bedroom, two bath, one car unit individually for $677k a piece and they were bank valued at over $900k prior to purchase. Comparable sales show sales between $820-$1.1m.”

In Queensland, a Zillmere Brisbane deal saw each property secured for $110,000-plus under bank value, he said. “Two bedroom, one bath, one car unit individually we got for $422.5k a piece and they were bank valued at over $550k prior to purchase. Comparable sales show sales between $500-550k.”

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This Bunnerong Road, Matraville, Sydney bulk buy saw individual units purchased for $200k less than bank valuation.

Units like this bought in bulk deals have five times as much interest as properties available though.

Mr Dilleen said the method has seen buyers land discounts of up to 30 per cent on what banks value the property at, an incredible saving that has seen the initiative develop a large waiting list.

“We’re absolutely overrun with clients who want to be a part of the bulk transaction discount method,” he said, adding “where there was roughly 10 properties in one group buy, we often had 50-plus people want one of those so it was 5 to 1 ratio.”

He believes the basic idea of “buy in bulk and get a discount made it easy to digest”.

“Most of these deals have to settle simultaneously at the same time,” he said. “It adds a level of complexity to the transaction as we have to ensure all buyers are able to settle without delay.”

“It requires more organisational work, and yes I’m on stand by myself – if buyers aren’t able to settle then I personally have to be able to take over the purchase myself.”

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This Kensington Road, Summer Hill, Sydney bulk buy saw individual units purchased for $200k less than bank valuation.

Mr Dilleen buys into the bulk deals as well, in most cases they’re ones he would have loved to buy for himself fully.

“I also have to usually front up 5 per cent of the entire purchase price, for example the Summer Hill unit block was $11m total, and on the day of sale I had to front the 5 per cent $550k to secure the sale.”

Mr Dilleen said the buyers agency clients pay his firm a fee of circa $25k for the service.

“Most have an immediate $200k instant equity within the deal, based of individual valuations,” he said.

“For example the $677k deal, 5 per cent deposit, stamp duty, buyers agency fee comes to less than $90k but they received $200k equity in return, essentially more than doubling their return on capital instantly”.

His tips for anyone looking to get into such deals was to always be ready and get on waiting lists.

Buyers need a “minimum of about $100k savings or available equity”, Mr Dilleen said.

“This strategy is extremely niche and people can’t do this alone as it requires having unconditional buyers ready and the know how of how to legally structure the deal.”

MORE REAL ESTATE NEWS

The post Property mogul’s shock $200k Costco-style Aus unit discounts appeared first on realestate.com.au.

July 29, 2025/0 Comments/by JKents
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Agent cops industry fury after rival exposes fake sales, reviews

Plum Property real estate agent Brett Andreassen speaking on a YouTube video about what he claims is disinformation on Byrony O’Neill’s website. Image: YouTube.

A prominent real estate agent has been accused of posting fake sales and reviews of rival agents on her website, sparking a turf war.

Byrony O’Neill of Byrony O’Neill Estate Agents is at the centre of an online storm whipped up by a rival agent accusing her of posting false information about her competitors to win clients and gain search traffic.

But Ms O’Neill, who sells multi-million dollar properties in Brisbane’s inner west, says the content was posted without her knowledge, and it has since been removed.

Byrony O’Neill of O’Neill Estate Agents.

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Brett Andreassen of Plum Property has posted a YouTube video and social media post claiming Ms O’Neill is providing disinformation to the public for personal gain in a move labelled as “the scandal of the industry”.

“It was brought to our attention that a prominent agent in Toowong has been creating pages on their website about their competitors — not just me, complete with fake sales, fake reviews, fake testimonials,” Mr Andreassen says in the video.

“This is not about competition; this is about transparency. This is calling out blatant lies when an agent creates pages on their website with fake sales, fake reviews about their competitors to try and trick clients and customers… that agent has done the wrong thing by their clients and elevate their own reputation in the community — this needs to be called out.”

A screenshot from Plum Property real estate agent Brett Andreassen’s YouTube video about what he claims are fake sales on Byrony O’Neill’s website. Image: YouTube.

Plum Property real estate agent Brett Andreassen speaking on a YouTube video about what he claims is disinformation on Byrony O’Neill’s website. Image: YouTube.

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Mr Andreassen provided screenshots of information from what he claims were 18 pages containing fake sales, reviews, and testimonials on Byrony O’Neill’s website.

The pages have since been removed from the website, but links to archives of each page are in the description of Mr Andreassen’s video.

One testimonial states; ‘“Brett’s negotiation skills and proactive communication made the process easy,” says one client. Another review notes, “Great result, but Byrony O’Neill is highly recommended by many locals.”’

“That’s a strange quote from a client who used my services then said we’re going to use someone else. I can look back through my career and say that’s never happened,” Mr Andreassen said.

Plum Property real estate agent Brett Andreassen speaking on a YouTube video about what he claims is disinformation on Byrony O’Neill’s website. Image: YouTube.

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Under that testimonial are a number of addresses of properties purported to have been sold by Mr Andreassen, including 3/22 Jephson St, Toowong in April 2025.

“I didn’t sell that property, particularly in April 2025. Then I looked it up. There is no 3/22 Jephson St, Toowong,” he said.

“Can you see what’s happening here? Fake sales are being put under my name.”

He then noted similar fake testimonials and sales were listed for 18 other agents in the area also listed on Ms O’Neill’s website, including identical ‘complaints’ sections and unverified quotes from clients who are quoted as promoting Byrony.

Each agent also has a small group of fake sales, either for properties that do not exist, are in different suburbs, are units instead of houses, were not sold, or were sold at a different time for a different price.

A screenshot from Plum Property real estate agent Brett Andreassen’s YouTube video about what he claims are fake sales on Byrony O’Neill’s website. Image: YouTube.

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Mr Andreassen said he stumbled across the findings when he googled his name and the word ‘reviews’.

The video is creating quite a stir in the real estate community.

One commented: “Has she called you yet to say sorry? You know, picking up the phone. Maybe we should all call her today to let her know we aren’t very happy with this conduct.”

Another says: “Office of Fair Trading needs to hear about this.” And another: “This is the scandal of the industry for sure!” “This is disgusting! Good work uncovering this!!”

Alex Frew, the founder of 3P Digital, took to Mr Andreassen’s Instagram post to respond to the allegations, claiming full responsibility in a comment.

QST_WSN_REIQWINNER

Brett Andreassen from Plum Property. Pic: Josh Woning.

“We’re reaching out regarding recent concerns about inaccurate content that appeared on Byrony O’Neill’s website. These pages were created and published by one of our team members at 3P Digital as part of a programmatic SEO initiative. Byrony had given us full autonomy to manage this process, and she was not consulted on or made aware of the specific suburb sales or complaint data that was included. She did not give permission for this content to be published.”

“Byrony only became aware of the issue after receiving a phone call from an agent who had seen a public post about it around 7 pm on 27 July. She notified us immediately, and by 3 am on 28 July, all pages in question had been taken down.

“We take full responsibility for this error. The data used in the SEO strategy was incorrect and its inclusion was a mistake. The staff member responsible is being managed internally, and we’ve since updated our internal checks to prevent this from happening again.”

MORE REAL ESTATE NEWS

Ms O’Neill has since released a statement apologising to those impacted.

“I unreservedly apologise to anyone this has impacted,” it states.

“I’ve been in real estate for more than 21 years, and this is not who I am or how my company operates.

“I engaged a third party to manage all my IT requirements, and this content was created without my knowledge or my approval. The IT company has confirmed this in their public statements.

“I was furious when I was informed, and the pages were taken down immediately.”

Mr Andreassen said he had been contacted by the Office of Fair Trading and had approached the Australian Competition & Consumer Commission (ACCC), as well as informing other affected agents about the matter.

His concern is that the information on Ms O’Neill’s website could dissuade clients from using one of the agents mentioned, which could constitute a loss of business for that agent. He also claims the incorrect sale prices listed could result in agents being accused of underselling.

Premier Presser

REIQ CEO Antonia Mercorella. Picture: Liam Kidston.

Real Estate Institute of Queensland (REIQ) CEO Antonia Mercorella saidthe REIQ recommended agents lodge complaints to the industry regulator, the Office of Fair Trading, if they believed competitors were acting in a potentially unlawful manner.

“Real estate is an extremely competitive industry, particularly between businesses that specialise in the same practice or local areas,” Ms Mercorella said.

“Significant amounts of money, time and resources are invested in building a brand and reputation in the real estate industry, and many consumers do consider and place trust in reviews when selecting a real estate professional to act on their behalf.”

Ms Mercorella said there were strict laws governing real estate in Queensland, as well as federal consumer laws, and it was important real estate professionals were cautious when it came to their own promotional activities, reviews, and representations.

“We understand in this increasingly digital world, online marketing tactics such as search engine optimisation are vital in keeping ahead of the pack, and we support agents promoting their own achievements,” she said.

“In doing so, integrity and honesty must remain at the core of all professional conduct.”

The post Agent cops industry fury after rival exposes fake sales, reviews appeared first on realestate.com.au.

July 29, 2025/0 Comments/by JKents
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ICE links MSP and Encompass to unlock home equity, refi opportunities

ICE Mortgage Technology’s new integration of its servicing and origination platforms reflects a broader trend in the mortgage industry — offering home equity loans while rates remain high and preparing for refinances as rates begin to decline.

The same logic underpins deals such as Rocket Companies’ acquisition of Mr. Cooper Group and Bayview Asset Management’s purchase of Guild Holding Co.

“This is another step to be able to create an end-to-end technology ecosystem that could support a loan throughout its entire lifecycle, from origination through servicing,” Tim Bowler, president of ICE Mortgage Technology, said in an interview with HousingWire.

The integration, announced on Tuesday and already available to clients, is offered at no additional cost. ICE views it as a competitive advantage to attract new customers to both platforms.

The new functionality enables borrowers to apply for home equity loans. home equity lines of credit (HELOCs) and refinances directly through Servicing Digital, the MSP digital consumer interface. Applications are processed by Encompass, and borrowers receive status updates via Servicing Digital, which is available on web and mobile platforms.

Bowler explained the integration is available to lender-servicers that use both the MSP servicing system and the Encompass loan origination system. Transferring data outside ICE’s ecosystem would introduce latency, data quality issues and other challenges, he noted.

While he didn’t provide a specific number, Bowler said “multiple dozen” clients qualify for the integration.

Golden opportunity

The focus on home equity loans is deliberate. Bowler said the industry is “dying” to take advantage of this “golden opportunity.” 

Servicers using MSP and Encompass can have a home equity application “pre-populated.” There is already core information in MSP, such as borrower details, property values and payment history. “They can cut days off of the process,” Bowler said.  

According to an analysis by Andy Walden, ICE’s head of mortgage and housing market research, U.S. homeowners held a record $17.9 trillion in home equity as of June. Of this total, $11.6 trillion is accessible for second-lien loans or lines of credit while maintaining a healthy 20% equity cushion.

Regarding refinance opportunities, Walden found that as of July 24, there were 670,000 highly qualified refinance candidates. That number could rise to 1 million if rates fall to 6.5%, and to 1.5 million if they drop to 5.25%. 

The analysis defined qualified borrowers as those with a credit score above 720, more than 20% equity and who are current on their mortgage, with an opportunity to reduce their rate by at least 75 basis points through refinancing.

“All the servicers we work with want to be positioned to recapture refinance activity if rates fall,” Bowler said. “They want that activity to stay with them.” 

Bowler also noted that his teams are “fully engaged” with the government-sponsored enterprises to make the necessary adjustments for implementing VantageScore 4.0, as recently instructed by the Federal Housing Finance Agency (FHFA).

July 29, 2025/0 Comments/by JKents
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LoanLogics finds persistent 11.5% error rate in US mortgage files

Audit software and automation solutions company LoanLogics announced Tuesday that 11.5% of all U.S. mortgage file content was missing or erroneous over the past 10 years, according to an analysis of internal data.

LoanLogics provides technology used to originate, manufacture, audit and service loans. Its systems process more than half of all U.S. mortgages each year. Since 2005, the company has extracted and organized nearly 16 billion data elements from unstructured sources and processed some 1.34 billion documents.

Based on its analysis of industry data and after evaluating thousands of lenders, LoanLogics estimates that inefficient systems, loan file errors and resulting delays throughout the mortgage process have translated to approximately $7.8 billion in higher costs to consumers.

LoanLogics examined data for 2014, 2019 and 2024, evaluating “doc to data” discrepancies where information claimed in a file is incorrect or missing. It also reviewed “doc to doc” discrepancies where documentation claimed to be part of a file is incorrect or missing.

table visualization

“Our results show zero material improvement in loan file quality after a decade of industry investment and supposed innovation,” said Craig Riddell, executive vice president of market development at LoanLogics.

“A common challenge with recent technology investment is inappropriate application. Poor results and redundancy are the by-product of incomplete or poor training, rushed implementation, and aging integrations, leading to unexpected and costly data conflicts that necessitate manual intervention,” he added.

Notably, the combined error rate for doc-to-data and doc-to-doc transfers increased from 9.7% in 2014 to 13.3% in 2019, before declining to 11.4% in 2024.

“The spike in error rates in 2019 correlates to higher mortgage volumes across the industry. This was likely due to fluctuations in inexperienced staff brought on to deal with the increased workload,” said Roby Robertson, executive vice president of origination technology strategy at LoanLogics. “Lenders responded to the reduced volume in 2024 with reductions in workforce, leading to more experienced and knowledgeable staff, and we saw error rates come down as a result but still close to the 10-year average.

“As we continue to see new creative lending approaches emerge to serve more and more of the borrower population, it is imperative that companies work to solve their data problems with better automation and technology,” he added. “We are helping everyone from consumer-facing lenders to aftermarket loan purchasers and securitizers understand what’s broken in their files, and not merely identify issues, but also correct them.”

Why is the error rate still so high?

Despite many investments in technology and automation throughout the past decade, a high error rate signals a need for a different remedy.

“The investments that have been made into mortgage origination over the past decade have really tried to make people’s lives a little more convenient but haven’t fundamentally changed what happens,” Robertson said in an interview with HousingWire.

“The analogy I give is that a mortgage is still like a big cardboard box full of files and it’s just kind of moving down the assembly line. And that next person opens that box up and makes their assessment of what’s going on in there, and then when they say they’re done, they push that box over to the next person. That person opens the lid, and then they have to decide, do they trust what was in that box or do they not?”

At a fundamental level, Robertson said, whether a file moves down the line properly and gets assessed is up to the individual.

“That’s why the cost to manufacture a loan has skyrocketed,” he said, adding that the cost is more than $11,000, per Freddie Mac data.

Erroneous loans can also create issues when it comes to loan buybacks. Riddell said that LoanLogics can tell when a loan will contribute to the rising rate of errors.

“If a loan starts to wobble when it’s in payment issue, that’s when that file is going to get a deep dive and, coupled with performance and possibly some data flaws, that’s where some buyback activity starts to kick in,” Riddell said.

“There’s a difference between a data inconsistency and manipulation and fraud. So they have to comb through what types of errors are found.”

At the end of 2024, Robertson said, lenders began drifting outside the boundaries of traditional mortgage lending.

“At the end of 2024, they were pushing the edge of a traditional box, creating non-QM,” he said. “It was not a deliberate non-QM strategy, but deals falling outside traditional lending, going jumbo, or dealing with bad credit or high DTI to get the deal over the line. The industry was still reeling and trying to make every deal happen.”

In other words, Robertson said that lenders were simply doing what was needed to close loans. This often meant approving borrowers with higher-than-usual debt-to-income ratios, lower credit scores or loan sizes that exceeded conforming limits. Ultimately, this has resulted in more defaults in 2025.

But Robertson believes these will ease.

“Lenders have noticed [the defaults] right away. I think the data they’re getting from these portfolios is just much better than they used to. So they recognize that right away, and they’re actually shifting to doing more smart non-QM deals. They’re going after non-QM deals that make sense.”

July 29, 2025/0 Comments/by JKents
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Halcyon integrates with Finastra on income verification solutions

Halcyon, a provider of digital income and tax verification solutions, on Tuesday announced a new integration with Finastra, a financial services software company, to enable seamless digital management of IRS Form 8821 authorizations within Finastra’s Mortgagebot solution.

This integration provides financial institutions with a faster and secure way to retrieve and manage tax transcript data for income verification.

Tuesday’s news comes just a few weeks after Informative Research, a provider of credit and verification solutions to the mortgage lending community, announced the availability of Halcyon’s IRS tax transcript service within its verification platform.

Halcyon’s 8821 solution offers a fully digital process for obtaining borrower consent to access IRS tax transcripts, allowing it to automatically pull verified income data straight from the IRS. Built to integrate seamlessly with Mortgagebot workflows, the solution removes the need for manual intervention and speeds up loan processing.

“Financial institutions are under growing pressure to verify income quickly and compliantly while delivering a seamless digital experience,” said Mary Kay Theriault, senior director of product management at Finastra. “By integrating Halcyon’s 8821 tax transcript solution into our partner ecosystem, we’re giving our customers a faster, more secure alternative to traditional verification methods that helps accelerate time to close.”

Halcyon’s 8821 product works across mortgage, personal and business loans, making it easy to onboard borrowers and track authorizations in real time. The integration with Finastra securely pulls tax data straight into the platform, so borrowers don’t have to upload documents themselves.

“Our goal is to simplify income verification through automation and secure data access,” said Kirk Donaldson, CEO of Halcyon. “Integrating with Finastra brings that efficiency and compliance to the heart of the lending process, helping financial institutions reduce friction and close loans faster.”

July 29, 2025/0 Comments/by JKents
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Many buyers think home prices will only rise. Is that a safe bet?

A new survey of thousands of U.S. consumers by Inman and Dig Insights suggests that many homebuyers are spurred to enter an unaffordable market by the assumption that things can only get worse.

July 29, 2025/0 Comments/by JKents
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AI, AI, AI: Ads, oversight and the age of the algorithm

From campaign automation to deregulation, AI is rapidly reshaping the tools, rules and reach of real estate, influencing everything from how agents advertise to who controls the tech behind the scenes.

July 29, 2025/0 Comments/by JKents
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